Top Ten Irritating Phrases

Business Writing Phrases to Avoid

by Mary Cullen on August 6, 2009

in Effective Business Writing

Researchers at Oxford University recently compiled a list of the top ten most irritating phrases. This list is very useful to business writers because we certainly want to avoid using them, and they illustrate the morphing nature of language.

The researchers who compiled the list monitor the use of phrases in a massive language database, called the Oxford University Corpus, which comprises books, papers, magazines, broadcast, the internet, and other sources.

The database alerts the researchers to new words and phrases, and can tell them which expressions are disappearing, or being overused so much they have become irritating to hear or read.

The top ten most irritating phrases:

1 – At the end of the day

2 – Fairly unique

3 – I personally

4 – At this moment in time

5 – With all due respect

6 – Absolutely

7 – It’s a nightmare

8 – Shouldn’t of

9 – 24/7

10 – It’s not rocket science

Are there other phrases you find annoying in business writing?

Learn More: Business Writing Courses

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Business Phrases That Convey You're Out of Style | Carol Bory's Business Etiquette Blog
August 6, 2009 at 3:02 pm

{ 23 comments… read them below or add one }

Clare Lynch August 6, 2009 at 9:55 am

I occasionally hear:

“We’re a truly global business in every sense of the word”

Truly global? What? As opposed to only partially global? And in every sense of what word? Global? Oh, like “spherical”? Huh?

Toby Moore August 6, 2009 at 4:21 pm

So many annoyances; so little time…

“going forward”

“reach out” to someone, as in “We reached out to our stakeholders.”

“stakeholders”

“additionally” (What happened to “and” and “also?”)

pwa1970 (Phil) August 6, 2009 at 8:16 pm

Twitter Comment


RT @sherrynoik: Top 10 irritating phrases to avoid in your writing: [link to post] — ‘Go forward basis’ RRRRR!

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drewbiondo (Drew Biondo) August 6, 2009 at 9:04 pm

Twitter Comment


RT @sherrynoik: Top 10 irritating phrases to avoid in your writing: [link to post] [RT @goodcopybadcopy / @M_Cullen]

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HollyWoodward (Holly Woodward) August 7, 2009 at 9:10 am

Twitter Comment


RT @carolbory Top 10 irritating phrases – avoid these in your business letters! [link to post]

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Karen August 9, 2009 at 7:32 am

With all due respect I personally believe at this moment in time and 24/7 that a fairly unique person absolutely shouldn’t of known at the end of the day that its a nightmare and its not rocket science.

Monica August 17, 2009 at 10:07 am

Thank you for a great post. In my opinion, by far THE most annoying phrase is ‘to bite the bullet’.
I hear it used all the time and it evokes these images of the War of Independence and it usually is being used by city-types who don’t look like they’ve been outdoors recently.

paulgeurts (Paul Geurts) August 24, 2009 at 4:21 am

Twitter Comment


[link to post] The ten most Irritating Phrases in business communication,couldn’t agree more. Dutch list would be approx the same..

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Peter_Engel (Peter Engel) August 24, 2009 at 4:36 am

Twitter Comment


RT @paulgeurts [link to post] The ten most Irritating Phrases in business communication. Cool study and very recognizable

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Journa Liz S. Ramirez August 28, 2009 at 4:21 am

I know some irritating business words:
* first and foremost
* first of all
These are already written on the first part of the letter, there’s no need to say “first…”

EmeryRoad (Jody Calkins) September 21, 2009 at 3:05 pm

Twitter Comment


RT @UpWrite: Top Ten Irritating Phrases | Business Writing Info [link to post]

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UpWrite (UpWrite Press) September 21, 2009 at 3:31 pm

Twitter Comment


Top Ten Irritating Phrases | Business Writing Info [link to post]

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EmeryRoad (Jody Calkins) September 21, 2009 at 4:59 pm

Twitter Comment


@M_Cullen You’re welcome! Great post!

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Melina September 24, 2009 at 2:41 pm

The one that’s currently setting my teeth on edge is:

“It is what it is.”

Keldorn October 7, 2009 at 8:53 am

Those twitter comments are annoying. They add nothing constructive or useful to the comments.

Mary Cullen October 7, 2009 at 11:29 am

Keldorn,
It’s important to incorporate all discussion, of course, but it can get cluttered with simple retweets.

I’m going to research solutions to separate the Twitter comments (many of which add helpful insights) from direct blog comments. I agree with you that they can clutter direct comments.

Thanks for the feedback.

Matt October 16, 2009 at 3:07 pm

Agree with Melina…”It is what it is…”
I suspect this masks “I don’t know what it is.”

MIke October 19, 2009 at 3:52 pm

I hate “FYI” !!!!

holly October 23, 2009 at 5:27 pm

I can’t stand “no problem”

You’re doing your job, it should never be a problem to do that

Tom Wahl December 1, 2009 at 9:37 pm

I have posted this link to my Business Writing students at University of MD, University College. Great list. However, I would add: “I’m just saying” and “my bad.”

Aminul Islam Sajib January 2, 2010 at 11:05 am

Being a non-native English writer, I feel trouble writing English. I don’t see any problem in these phrases (Except the truly global one).
:( I wish I could be a native English speaker.

BBRMarketing (Bonnie Buol Ruszczyk) January 4, 2010 at 2:52 pm

Twitter Comment


RT @M_Cullen Top Ten Irritating Phrases [link to post]

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Rob February 4, 2010 at 5:00 am

Have to agree with “going forward” as posted above. What the h#ll else are we going to do? “Go backward”??? Other peeves:
1) Synthesizing new verbs simply by adding the -ize suffix, e.g. “incentivize”.
2) In the past year or so the growing incidence of “authentic” when used to refer to individuals. e.g. “Our company is staffed by authentic employees.”

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