From the category archives:

Business Email

Phishing Scams in Plain English

by Mary Cullen on October 28, 2008

in Business Email

I’ve written quite a bit about various email issues in messages we write, but let us look at a growing problem with email we receive: phishing email.
Phishing emails are fraudulent or hoax messages that masquerade as a trustworthy entity, with a goal of acquiring your sensitive information such as usernames, passwords and credit card details.
Common [...]

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In our February newsletter, I wrote about an incorrect use of email, where a co-worker used it to convey potentially inflammatory content. Not wise.
Seth Godin’s great email list includes this tip:
#13. Am I angry? (If so, save as draft and come back to the note in one hour).
I would amend this to wait a [...]

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Emails That Should Not Be Sent

by Mary Cullen on October 1, 2008

in Business Email

This joke was emailed to me this weekend, and it so illustrates the crazy messages that fly via email. Even though it’s so easy to forward an email message, many times it is much better not to…
I just want to thank all of you for your educational emails over the past year.
Thanks to you, I [...]

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Before You Click Send

by Mary Cullen on September 25, 2008

in Business Email

Seth Godin posted an Email Checklist on his blog June 8. It’s priceless.
I’ll be elaborating more on many of his recommendations in the next few weeks. Please comment on this post or email me if you have any questions about email issues.
Seth Godin’s Email checklist:

Before you hit send on that next email, perhaps you should [...]

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Keep Politics Out of Your Business Email Signature

by Mary Cullen on September 12, 2008

in Business Email

Sarah Palin’s recent nomination as John McCain’s VP in the US presidential election has ignited a firestorm of controversy and flying email political messages. I have my strong opinions on this topic, but will I use this blog to express them? No. It’s not relevant to the purpose of this blog, and you’re reading this [...]

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Correcting an Incorrect Email

by Mary Cullen on September 11, 2008

in Business Email

What is the best way to correct an error in an email sent to multiple recipients, if you are listed in the cc: line of that email, along with other recipients?
It can be a little confusing, because if you are listed on the cc: line you can assume you are being informed, with no expectation [...]

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Cut the Volume: Who Needs to Receive this Email?

by Mary Cullen on September 7, 2008

in Business Email

Recently, my friend attended a conference in Austin with a group of his sales colleagues. His manager arranged car pools from the airport to the hotel via email. This took a few emails to get everyone corralled.
The emails were sent to all the sales staff attending the conference, the company president and vice-presidents – everyone [...]

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