From the category archives:
—Thanks to Leslie Harpold for this 6-step process, published in TMN, Oct.1, 2003. Leslie passed away in 2006. I’ve long admired her writing, and am sad to see it disappearing from the Internet, as her sites have not been renewed after her death. Leslie’s directions on writing the perfect thank you letter are [...]
{ 1 comment }
Today is the eighth anniversary of the 9/11 terrorist attacks here in the United States. Thousands of people lost their lives, and many more hearts were broken by family, friends and co-workers lost.
I am sometimes asked if a condolence letter is necessary, or even suitable, in a business relationship. It’s an easy answer. Yes. Reaching [...]
{ 2 comments }
For any type of loss, including job loss, even if you feel a little awkward, I recommend you err on the side of kindness and connection, and send a condolence note or email. So often in business communication, we forget that it’s really human to human connection. Your colleague will feel acknowledged at a difficult [...]
{ 3 comments }
When I was a little girl, I remember my father howling in laughter at the antics of P.G. Wodehouse’s clueless literary characters. Wodehouse books are hilarious because hapless lead characters work so hard posturing to maintain a false status, causing them to fumble socially. The reader laughs in bemused amazement. It’s very funny social satire.
Here [...]
{ 1 comment }
Sarah E. Needleman published an accurate and timely article in the Wall Street Journal in July, which answered key logistical and style questions about how to best write and send thank you notes after a job interview, entitled, Thx for the IView! I Wud ♥ to Work 4 U!! .
After a job interview:
1) [...]
{ 0 comments }
“Thanksgiving is, after all, a word of action.”
~W.J. Cameron
At Thanksgiving more than ever, our thoughts turn gratefully to those who have made our progress possible, both here in the United States, and abroad.
And in this spirit we say, simply but sincerely,
Thank You and Best Wishes
for a Happy Thanksgiving
from everyone at
Instructional Solutions.
{ 0 comments }
Two readers questioned why using “Good Evening” was not best practice for an email salutation, as I illustrated in my last post “The Art of the Apology.”
We always want to engage our reader, and shape any document, including email, from our reader’s perspective, not our perspective. With email, when the recipient is likely to read [...]
{ 2 comments }
Dear readers: be absolutely certain never to fail to stop at a railroad track in this town! The apology she received – a small correction buried in a later edition – was woefully inadequate.
Recently, my husband, son and I stayed at a hotel (and I will restrain myself from naming this hotel) where we had [...]
{ 3 comments }
